At LuX Gemstones, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and refund policy to ensure your peace of mind. Please read the following guidelines carefully:
You have up to 30 days from the date of delivery to initiate a return or exchange for eligible items.
To be eligible for a return or exchange, the item(s) must be in their original, unused condition, and in the original packaging. All accessories, tags, and labels must be intact.
The buyer is responsible for covering the return shipping costs. We recommend using a trackable and insured shipping method to ensure the safe return of your item(s).
Full Refund: If you choose a refund, we will process the full purchase price, minus any applicable shipping costs (if shipping costs were applied to your initial purchase).
Exchange: If you prefer an exchange, we will process the exchange as soon as we receive and inspect the returned item(s). We will ship the replacement item(s) to you promptly.