At LuX Gemstones, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and refund policy to ensure your peace of mind. Please read the following guidelines carefully:

30-Day Return Period:

You have up to 30 days from the date of delivery to initiate a return or exchange for eligible items.

Eligibility for Returns:

To be eligible for a return or exchange, the item(s) must be in their original, unused condition, and in the original packaging. All accessories, tags, and labels must be intact.

Return Shipping Fees:

The buyer is responsible for covering the return shipping costs. We recommend using a trackable and insured shipping method to ensure the safe return of your item(s).

Refund/Exchange Options:

Full Refund: If you choose a refund, we will process the full purchase price, minus any applicable shipping costs (if shipping costs were applied to your initial purchase).

Exchange: If you prefer an exchange, we will process the exchange as soon as we receive and inspect the returned item(s). We will ship the replacement item(s) to you promptly.